Return Policy

## 1. Eligibility for Returns

- Customers are eligible to request a return within [1] days from the date of purchase of our technical service.

- The service must not have been used in a way that violates the terms and conditions of use or any applicable laws.

## 2. Return Process

- To initiate a return, customers must contact our customer support team via email at [support email address] or by phone at [phone number]. The request should include the order number, details of the service purchased, and the reason for the return.

- Our customer support team will review the request and provide further instructions, including any necessary forms or procedures to complete the return.

## 3. Condition of the Service

- The technical service being returned must be in the same condition as it was received. This means that no significant alterations or unauthorized access to the service should have occurred.

- If the service has been partially used, the extent of use may affect the refund amount or the eligibility for a full return.

## 4. Refund Policy

- Once the returned service has been received and verified to meet the return conditions, a refund will be processed.

- Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your financial institution.

- In case of any deductions or partial refunds, the customer will be informed in advance and provided with an explanation.

## 5. Exceptions

- Services that are provided as a one-time download or activation and cannot be reversed or deactivated are generally not eligible for return, unless there is a defect or malfunction of the service as determined by our technical team.

- If the return request is made after the specified return period, it will be evaluated on a case-by-case basis, and we reserve the right to deny the return.

## 6. Shipping Costs

- If the return is due to a defect or an error on our part, we will cover the shipping costs associated with the return.

- If the return is for other reasons, such as a change of mind by the customer, the customer will be responsible for the shipping costs to return the service.

## 7. Warranty and After-Return Support

- If a service is returned due to a defect, and a replacement or refund is provided, any applicable warranty or after-sales support period will be adjusted or restarted as appropriate.

- Our commitment to providing quality technical support and addressing any related issues remains in effect even after a return has been processed, provided the customer has a legitimate concern or query regarding the service.

## 8. Dispute Resolution

- In the event of a dispute regarding a return or refund, we encourage customers to first contact our customer support team to attempt to resolve the issue amicably.

- If a resolution cannot be reached, both parties agree to consider alternative dispute resolution methods such as mediation or arbitration, as provided by applicable laws and regulations.